Complaints Policy

Here at KGC Engineering I always endeavour to provide the best service for my customers. However on rare occasions I recognise that there may be times where my customers may not be completely satisfied.

To ensure that I am able to put things right as soon as I can, please read my complaints procedure below and I will respond promptly to ensure complete satisfaction.

As soon as is possible after the completion of the works, please inspect the work to ensure everything has been carried out to my usual high standards.

In the unlikely event there is anything you are not completely satisfied with, please contact me as soon as you can in order that we can rectify any problems as soon as possible. You can either call me on: 07879 368 181 or write to me at: 70 The Broadway, Bredbury, Stockport, SK6 2PD or email me at I will aim to respond within 10 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised. If however you have had repairs or alterations carried out elsewhere on the alleged defective work, before allowing us the opportunity to make good, our work then becomes void and no refunds shall be provided.

Where I am unable to resolve your complaint using my complaints procedure, as a Which? Trusted Trader I use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that I cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted Traders in the first Instance on 0333 241 3209.